Customer complaint conversations
Business English
Explore business english for customer complaint conversations. Choose a task, work through a fictional example and adapt the worksheet to your situation.
Prepare for a real workplace conversation
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Opening the conversation in customer complaint conversations: English practice
Practise opening the conversation in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Asking for clarification in customer complaint conversations: English practice
Practise asking for clarification in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Checking understanding in customer complaint conversations: English practice
Practise checking understanding in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Asking open questions in customer complaint conversations: English practice
Practise asking open questions in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Explaining a problem in customer complaint conversations: English practice
Practise explaining a problem in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Giving a concise update in customer complaint conversations: English practice
Practise giving a concise update in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Making a polite request in customer complaint conversations: English practice
Practise making a polite request in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Disagreeing politely in customer complaint conversations: English practice
Practise disagreeing politely in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Offering an alternative in customer complaint conversations: English practice
Practise offering an alternative in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Explaining a delay in customer complaint conversations: English practice
Practise explaining a delay in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Setting expectations in customer complaint conversations: English practice
Practise setting expectations in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Declining a request in customer complaint conversations: English practice
Practise declining a request in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Asking for more time in customer complaint conversations: English practice
Practise asking for more time in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Handling an unexpected question in customer complaint conversations: English practice
Practise handling an unexpected question in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Summarising decisions in customer complaint conversations: English practice
Practise summarising decisions in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Agreeing next steps in customer complaint conversations: English practice
Practise agreeing next steps in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Interrupting respectfully in customer complaint conversations: English practice
Practise interrupting respectfully in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Giving constructive feedback in customer complaint conversations: English practice
Practise giving constructive feedback in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Repairing a misunderstanding in customer complaint conversations: English practice
Practise repairing a misunderstanding in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Writing a follow-up message in customer complaint conversations: English practice
Practise writing a follow-up message in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
Original, AI-assisted editorial exercises with fictional examples. How these resources are made