Business English
Choose one task to work on. Each resource includes a specific situation, a worked example and a sheet you can adapt.
20 practical resources
Practise opening the conversation in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise asking for clarification in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise checking understanding in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise asking open questions in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise explaining a problem in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise giving a concise update in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise making a polite request in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise disagreeing politely in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise offering an alternative in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise explaining a delay in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise setting expectations in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise declining a request in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise asking for more time in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise handling an unexpected question in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise summarising decisions in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise agreeing next steps in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise interrupting respectfully in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise giving constructive feedback in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise repairing a misunderstanding in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet includedPractise writing a follow-up message in customer complaint conversations. Use an example dialogue, useful vocabulary and a speaking or writing exercise.
8-minute exercise · Working sheet included