Leave with a benefit statement with supporting evidence and clear limits.
Start with a real buying situation
For the worked example, the audience is a property operations lead. Their problem is that maintenance dates and contractor responsibilities are scattered. The desired practical outcome is a visible schedule with assigned owners and escalation rules.
The example is deliberately bounded: some equipment needs specialist or manufacturer-authorised work. That condition should influence the promise, scope and next step rather than disappear from the marketing copy.
| Illustrative offer | a planned maintenance coordination service |
|---|---|
| Buyer question | Which asset failure would interrupt the most important activity? |
| Possible evidence | a sample asset register linked to work orders and completion records |
| Useful asset | an asset and maintenance responsibility register |
How to complete your value proposition worksheet
- Describe the problem in the buyer’s own language.
- Identify the work your offer performs.
- Explain the practical benefit without jumping to unsupported financial results.
- State what evidence demonstrates the benefit.
- Write the conditions and limitations that a buyer should understand.
Worked example
These entries are illustrative planning material, not research findings or customer results. Keep the structure and replace the content with verified details.
| Customer problem | maintenance dates and contractor responsibilities are scattered |
|---|---|
| What the offer does | a planned maintenance coordination service. Intended practical result: a visible schedule with assigned owners and escalation rules. |
| Practical benefit | a visible schedule with assigned owners and escalation rules |
| Supporting evidence | a sample asset register linked to work orders and completion records |
| Conditions and limitations | some equipment needs specialist or manufacturer-authorised work. Do not substitute a generic checklist for statutory or specialist inspection requirements. |
Review before using it
A useful operational measure in this example is scheduled tasks completed with acceptable evidence. That does not automatically make it a marketing attribution metric. Define the source, period and owner before drawing conclusions.
- Can every promise be demonstrated or clearly identified as a hypothesis?
- Check the delivery assumptions: Clarify which party commissions, performs, verifies and pays for each task.
- Use evidence rather than promises. Do not substitute a generic checklist for statutory or specialist inspection requirements.
- Discuss the draft with someone who understands the buying situation. Start with: “Which asset failure would interrupt the most important activity?”
- If the next step is a trial, define its purpose. One possible starting point is to map a limited asset group and its next scheduled maintenance cycle.
Common mistakes and a better review
Do not fill a missing fact with an impressive-sounding number. Mark it as an assumption, explain how you will check it and give that check an owner. A short, honest document is easier to use than an elaborate plan built on unknowns.
| Watch for | A benefit is not credible simply because it sounds financially attractive. |
|---|---|
| A real buyer concern | We can coordinate the contractors ourselves. |
| Useful response direction | You may be able to. Let us compare the coordination workload, missed handovers and responsibility for tracking completion. |
| Evidence to collect | The buyer’s own account, a sample asset register linked to work orders and completion records, and records relevant to scheduled tasks completed with acceptable evidence. |
Your working sheet
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Example: maintenance dates and contractor responsibilities are scattered
Example: a planned maintenance coordination service. Intended practical result: a visible schedule with assigned owners and escalation rules.
Example: a visible schedule with assigned owners and escalation rules
Example: a sample asset register linked to work orders and completion records
Example: some equipment needs specialist or manufacturer-authorised work. Do not substitute a generic checklist for statutory or specialist inspection requirements.
Review your work
Tick only what you can support with your answer or practice. This is a reflection checklist, not an automated assessment.
Questions about this resource
How do I adapt this for my facilities management business?
Replace the audience, offer and evidence with your actual information. Begin with a recent buyer conversation about why maintenance dates and contractor responsibilities are scattered, then check which assumptions match your business.
Is the filled example ready to publish?
No. It is a working example. Verify claims, permissions, prices, current capabilities and any customer information before using it externally. Do not substitute a generic checklist for statutory or specialist inspection requirements.
What should I do after completing the worksheet?
Use it to make one decision or have one focused conversation. The intended output is a benefit statement with supporting evidence and clear limits. Set a review date and update it when the evidence changes.
Illustrative business worksheet. No customer results, market rates, traffic volumes or performance benchmarks are implied. About these resources.